If an insured delivery doesn’t go as planned, it’s easy to file an insurance claim online. USPS Lost, damaged, or delayed items? You can file a domestic claim for insured, registered, or COD shipments or submit an inquiry for international shipments.For Insured Mail: You may file an indemnity claim for insured mail, COD items, Registered Mail with postal insurance, or Priority Mail Express packages. Each mail service has a different timeframe for filing. If your package arrives damaged or with missing contents, you may file a claim immediately.
USPS File a Claim Online For Insured Mail
You may file an indemnity claim for insured mail, COD items, Registered Mail with postal insurance, or Priority Mail Express packages. Each mail service has a different timeframe for filing. If your package arrives damaged or with missing contents, you may file a claim immediately. When May I File a Claim?
- Watch the “How to File a Domestic Claim” video to the right; and,
- Follow the instructions below about domestic claims
Learn About Domestic ClaimsNOTE: These instructions do not contain the text of the Postal Regulations in the DMM® on insurance claims. The Postal Service™ reserves its rights under the regulations to require strict compliance with the DMM. Read the full text of these regulations.
- Click the tab on the above right, International Shipments, to read about starting an international inquiry.
If your uninsured mail is missing or delayed you may request a lost mail search.
How to File a Domestic Claim video gives step-by-step instructions for submitting your claim and proof of value documents.USPS How to File a Domestic Claim Video Transcript (RTF | 82KB)
USPS Filing Domestic Claims
What do you need to file a domestic claim?
A Tracking or Label Number
The tracking or label number is found on your online label record, package label, mailing receipt, or sales receipt. Tracking and label numbers are between 13 and 34 characters.
Example: 9205 5000 0000 0000 0000 00
If you don’t see a number like that, look for a string of 20, 22, 26, 30, or 34 numbers.
Proof of Value
Proof of value can include:
- A sales receipt
- A paid invoice or paid bill of sale
- Statement of value and/or estimates of repair costs from a reputable dealer
- A credit card billing statement
- Receipt of costs incurred for reconstruction of non-negotiable documents
- Printouts of the online transaction identifying the purchaser and seller, price paid, date of transaction, description of item purchased, and assurance that the transaction status is completed
Evidence of Insurance Purchased
Evidence of insurance includes:
- The original mailing receipt issued at the time of mailing
- The outer packaging showing the names and addresses of the sender and the addressee and the proper label showing that the article was sent insured
- A printed electronic online label record or a computer printout from the application used to print the label and purchase the insurance
Proof of Damage
Photos that clearly show the extent of damage will help with your case. For damaged claims, you’ll also need to provide an estimate of the repair costs from a reputable dealer.
If you received something damaged, please hang onto the original packaging and the damaged item until your claim is settled. You may be asked to take them to your local Post Office™ for inspection later. Please do not reship the package.
When can I file a claim?
For damaged or missing contents, we recommend filing a claim immediately, but you must file no later than 60 days from the date of mailing.
|Priority Mail (Insured Mail)||15 to 60 Days [ Priority Mail® (Insured Mail) ]|
|Registered Mail||15 to 60 Days [ Registered Mail™] & 15 to 60 days [ Registered COD ]|
|Priority Mail Express||7 to 60 Days [ Priority Mail Express & 15 to 60 Days [ Priority Mail Express COD ]|
|APO/FPO/DPO||21 to 180 days [ Priority Mail Express® ] & 45 days to 1 year [ First-Class™, Space Available, or Parcel Airlift ] 75 days to 1 year [ Surface Mail ]|
|Collect on Delivery (COD)||15 to 60 days [Collect on Delivery]|